We’re thrilled that you’re considering working with Deluxemodern for your design project!
Please read through our details and process, and start by submitting the questionnaire below along with your project deposit.
INSPIRATION + QUESTIONNAIRE
The best way to Streamline your thoughts and ideas is to fill out our design questionnaire, create a specific board dedicated to your project on Pinterest, and to have a design consultation by phone. Consultations are scheduled several days before your project begins, and the form to get you started is here:
A 100.00 deposit is required to book your project and hold a spot on our schedule. The deposit will be applied to your project total, and is non-refundable in the event of a cancellation. A payment link is included below:
Payment is taken in advance of project. For projects over 2000.00, payment can be split into 2, with balance due before files are delivered. The deposit paid to book your project will be taken off the total, invoice will be emailed to you and paid though Paypal or check. A processing fee will be added to international projects.
We take on rush projects when our schedule allows. Most rush projects will take between 1-2 weeks, with a
500.00 fee added to the total project. Rush projects must be paid in full before beginning work.
A 50.00 service charge is added to all international projects.
CONCEPTS AND REVISIONS
LUXE BRAND: Three logo concepts, with up to 3 revisions on chosen concept. Once the logo is finalized, the rest of
the brand identity will be designed based upon the logo. Up to three revisions on the full brand identity.
LOGO DESIGN: Three concepts, 3 revisions on chosen design.
OTHER DESIGN PIECES: 1-2 revisions on created pieces
REVISIONS: can take between 1 – 3 days, but will always be expedited whenever possible.
Good communication between client & designer is a must. If client or designer becomes ill or has an emergency during the project, a small delay (1-2 weeks) is acceptable.
CANCELLATION OF PROJECT
If communication is broken by the client (meaning, no response to emails or phone calls) for 30 days or longer, the project is considered abandoned. No refunds will be given, and the project will be taken of the schedule. If Client cancels mid-project, no refunds will be given, and design work will not be delivered.
We do our best to start your project as soon as possible, all start date time frames are approximate.
You will receive initial concepts 2 weeks after payment has been made in full. (If payment has been split,
you will receive initial concepts 2 weeks after your first installment has been made).
If the project is stopped by the client, it will be cancelled in entirety after one month unless prior arrangements are made.
If all communication is broken by the client, and remains unresolved for 30 days or more, the project will be considered abandoned. No refunds will be given. Abandoned projects may be reinstated at the discretion of the designer for an
additional fee of 50% of the initial design rate.
Refunds are not given on design work booked and scheduled.
Refunds on deposits are not given.
All design files will be provided upon completion of project, delivered via Dropbox. We ask that you download these files instantly, and save them to your computer.
Files can be moved on our end, causing you to lose access if they are not downloaded properly.
You will receive a brand guide / style sheet including all font and color information needed to maintain your brand. We are unable to send the actual fonts, and most fonts we use are available to purchase online.